Membership & Studio FAQ
Getting Started
I’m new. Where should I start?
We recommend beginning with one of our intro offers:
First Class → $10
7 Days Unlimited → $33.33
These offers allow new students to explore the studio, meet instructors, and find classes that fit their schedule before choosing a membership.
Which membership should I choose?
- We have simplified to one all access membership that includes all current offerings
- You can also buy single class passes, or five class passes - they are valid for 3 months and can be used for any class
Membership Benefits
What perks do members receive?
UNLIMITED ACCESS TO:
Yoga • Barre • Pilates • Sculpt
Red Light Therapy
Hot Classes at 1650
PLUS:
2 VIP Guest Passes every month
10% off eligible retail
10% off color services with Level 1 Stylists
Priority Waitlist Access
Book up to 30 days in advance
How far in advance can I book classes?
Unlimited Members → 30 days in advance
Everyone else → 7 days in advance
What is priority waitlist access?
If a class is full, members move into open spots before non-members when cancellations occur.
Spots often open the night before or morning of class.
Membership Billing & Usage
When does my membership start?
Memberships begin on the date of purchase and renew monthly from that date.
Example: Purchase September 10 → renews October 10.
Do unused classes roll over?
Applies to old memberships:
No. Monthly membership credits reset each billing cycle and do not roll over.
This allows us to maintain lower pricing and fair class availability.
Is there a limit to how many classes I can take?
Unlimited memberships allow attendance at as many classes as you wish during your billing cycle.
Class-based memberships include the number of classes listed each month.
Can memberships be shared?
Memberships are individual and may not be shared.
Class cards may be shared between spouses or parents and minors when accounts are properly linked.
Can I freeze or cancel my membership?
Memberships are month-to-month. They cannot be frozen or paused but you can cancel and come back anytime. When you cancel you will lose old pricing benefits if Grandfathered in.
Cancellation or freeze requests must be submitted before your next billing date by emailing hello@thenetworksalon.com.
If billing processes before a cancellation request is received, charges cannot be refunded.
Class Cards & Drop-Ins
How long do class cards last?
Starting 9/15/26 - Class cards expire 3 months from the purchase date.
Old class cards are valid for 1 year as agreed upon when purchased
Are class cards refundable?
No. Class cards are non-refundable once purchased or activated.
Can class cards be shared?
Yes, between spouses or parents and minors when accounts are linked properly in Mindbody.
Booking, Attendance & Cancellations
What is the late cancel policy?
All classes require 4 hours notice to cancel without fees.
Cancelling outside of that window will result in a loss of a pass or a $20+tax late charge to the card on file
No shows also receive the same fee
Please just call the desk and we can early cancel you for emergencies 860-426-3642
What happens if I late cancel or miss class?
Monthly Members → $20 late cancel/no-show fee
Class Card Holders → one class deducted from your card
Please cancel through the Mindbody app whenever possible.
Why do you charge late cancel fees?
Unused reservations prevent waitlisted students from attending and instructors from being compensated fairly.
These policies help keep classes accessible and schedules sustainable for the entire community.
Late cancel fees are reinvested back into studio improvements.
What if I have an emergency?
If a legitimate emergency occurs, call (860) 426-3642 as soon as possible. Approved exceptions may receive an account credit at management discretion.
Studio Experience & Etiquette
When should I arrive for class?
Please arrive 10 minutes before wait to enter the room to ensure the class before you has been let out and you aren't interupting. The door will be open when it's time to come in. If you ever aren't sure, please ask the desk.
What should I bring with me?
You can come to class only bringing yourself! We offer studio props such as mats, blocks, bolsters, straps, weights and blankets. You truly don't need to bring anything! If you use a prop please clean it and put it back neatly.
Are shoes allowed in the yoga studio?
No. ABSOLUTELY NO SHOES are permitted inside the yoga studio.
Shoes must be removed before entering and stored in designated areas. Students wearing shoes inside may be asked to leave class without refund.
Can I film during class?
Filming is permitted only if you are positioned against a wall and no other students appear in your video.
Repeated violations may result in loss of membership privileges to protect student privacy.
Can I wear perfume?
Please avoid wearing heavy perfumes or fragrances to maintain a comfortable environment for all participants.
Minors Policy
Can children attend classes?
Students ages 10+ may participate if they can follow instruction independently and respectfully.
Requirements include:
• Their own Mindbody account
• A signed parent or guardian waiver
• Appropriate behavior during class
Participation is at instructor discretion.
Purchases, Retail & Services
Do you offer refunds?
All sales are final.
We do not offer monetary refunds on memberships, class cards, workshops, services, or retail purchases. Approved exceptions may be issued as account credit only and must be authorized by the owner.
Can retail items be exchanged?
Unopened retail products may be exchanged within 14 days in original condition for account credit.
What if I have a concern about a service?
Please contact us within 72 hours. We do not issue refunds for services but will make reasonable adjustments when appropriate.
Health & Liability
Is participation at my own risk?
Yes. Yoga and fitness activities involve physical exertion and inherent risk.
By attending class, you acknowledge responsibility for your participation and agree to consult a physician regarding your ability to safely participate.
Participation indicates acceptance of our liability policies.
Community Expectations
The Network Yoga is built on respect, kindness, and shared community responsibility. These policies exist to:
• Ensure fair access to classes
• Support instructor compensation
• Maintain cleanliness and safety
• Create a calm and welcoming environment for all students
We appreciate your understanding and cooperation in helping maintain this space.
Still Have Questions?
Email hello@thenetworksalon.com to speak with the owner or call the studio to speak with our front desk team anytime — we’re happy to help.
